2. INFORMATION WE COLLECT DIRECTLY FROM YOU
When you use the Platform, we collect information relating to you and your use of our services from a variety of sources. These are listed below. The following sections also describe what we do with this information.
Registration Information. You need an UK Intis Telecom LTD account to send text messages from the Platform. When you register an account, we collect your username, password, email address, your first name, your last name and the country you are located in.
Verification Information. For security purposes, we need to verify your account, i.e., ensure that you have provided us with your own personal data, and not that of another person. To verify the account, we require your full name and your phone number. Also required are the destinations (countries) you are interested in sending messages to, the approximate associated volumes of text messages, and the nature of the text messages you are going to send, all so we can ensure the Platform meets your needs. We also request links to your Facebook, Twitter and LinkedIn accounts as well as your website, however, this information is not obligatory, and you do not need to provide it if you don’t want to. It would help us with our verification checks though.
We can issue an invoice to you or your company should you require one. Requests can be made by emailing us at firstname.lastname@example.org or through our support via the ticketing system in your online account (the “life belt” icon on the top panel). To do this, we will require your company financial information (company name, its registration number, VAT, address, and the associated bank account number) or your private information such as full name, national identification number and address.
Account Settings. You can set certain preferences on your account settings page. For example, your default language, time zone and communication preferences (opting in or out of receiving text messaging reports or any emails regarding the Platform services and its functions, such as price change notifications, low balance alerts and Platform maintenance notifications).
Your Clients’ Data. To send text messages you need to upload a list of the recipients containing their phone numbers. This may contain other information such as name, last name, date of birth, gender and other personal data. Please make sure you have the subscribers consent to both receive text messages from you and to allow you to collect and process their personal data. You must also allow your clients to opt out of receiving messages from you at any time. Please use the barred option for those who would like to opt out of your messages.
We cannot be liable for your list of subscribers so do please ensure your subscribers have given their consent. We cannot add or remove any information from such lists however we are fully committed to handling your personal information and your clients’ data with integrity and care. We take securing the processing and storage of your clients’ data seriously.
We do not share or abuse your clients’ phone numbers. UK Intis Telecom LTD will never contact people on any subscriber list of yours unless expressly directed to do so by you. We won’t sell these phone numbers or other subscriber information of yours to any third party.
3. INFORMATION WE COLLECT ABOUT YOU INDIRECTLY OR PASSIVELY WHEN YOU INTERACT WITH US
Usage data. We collect usage data about you whenever you interact with our services. This includes log files that record data each time a device accesses the account or performs any other action on the account. This data contains originating IP addresses and timestamps.
Text Messaging Details. We store the details of text messages that you send from the Platform for 90 (ninety) calendar days. This data includes the destination phone number, the mobile operator it belongs to, timestamps, the content, the sender ID, the price of the message and its status. However, during this 90-day period, the data can be deleted at any time upon your request.
Referral data. If you arrive at the Site from an external source (such as a link on another website or one included in an email), we record information about the source that referred you to us.
4. HOW DO WE USE YOUR DATA
We use information that we collect about you or that you provide to us, including any personal information:
- to provide you with information and services that you requested from us;
- to fulfill any other purpose for which you provide it;
- to provide you with notices about your subscription to our services, including expiration and renewal notices;
- to notify you about price changes and any other changes of the services we provide to you;
- to inform you about low account balances, maintenance work on the Platform or any outages occurring on the Platform or in mobile operators’ networks;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- in any other way we may describe when you provide the information;
- for any other purpose with your consent.
We never sell your personal information or provide it to others for marketing purposes.
5. HOW DO WE PROTECT YOUR INFORMATION
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database to be accessible only by those with special access rights to such systems. All authorised parties are required to keep the information confidential.
6. DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We may disclose your personal information or any information you submit via the Platform to third parties if the disclosure of such information is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request.
7. YOUR CLIENTS’ DATA DISCLOSURE
While providing you with text messaging services, we process your personal data and your clients’ personal data such as phone numbers, names and other information and transmit them to the mobile operators or sub-processors that transmit text messages to the mobile operators. The list of mobile operators available for text messaging is published in the coverage section of your INTIS TELECOM account (the ‘globe’ icon on the top panel).
UK Intis Telecom LTD may change this list from time to time unilaterally or upon your request, by sending an email to the address(es) specified in your account settings and/or by publishing the updated price list in the coverage section of your UK Intis Telecom LTD account (the ‘globe’ icon on the top panel).
By registering an account with us on the Site, you allow us to use mobile operators’ and other sub-processors’ networks to process your and your clients’ data to deliver your messages to recipients. All the sub-processors participating in your message delivery only process your data and never use them for any other purpose but to deliver your messages. All the sub-processors are liable for your data security and shall make all reasonable endeavours to maintain security at the highest level.
Nevertheless, we may disclose your clients’ data to third parties if the disclosure of such information is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request.
8. ACCESS TO PERSONAL INFORMATION
You have the right to access the personal information you have submitted to UK Intis Telecom LTD, allowing you the opportunity to identify and correct any inaccuracies in your personal account. If any of your personal information changes, you must let us know immediately by updating your account.
9. ERASURE OF PERSONAL INFORMATION
We will delete all or some of your personal information:
- if we are required to do so by applicable law, regulation, legal process or governmental request;
- if we discover that you are under 18 (eighteen) years of age;
- if your personal information is no longer necessary for the provision of our service and for the compliance of our obligations and rights arising from any contracts entered between you and us;
- if you request us to do so, unless it is otherwise required by applicable law, regulation, legal process or governmental request.
If you want to withdraw your consent for our collection or use of any or all of your personal information, please contact us at email@example.com or leave a message for our support team via the ticketing system in the account (the “life belt” icon on the top panel).
10. CHILDREN’S INFORMATION
We never knowingly collect any information from anyone under 18 (eighteen) years of age. Our Platform is intended exclusively for use by people who are at least 18 (eighteen) years old. If you suspect anybody under the age of 18 (eighteen) provided this kind of information on our Site, we strongly encourage you to contact us immediately and we will make every reasonable effort to promptly identify and remove such information from our records.
11. TERMS AND CONDITIONS
Please also visit our Terms and Conditions section of our Site. This establishes the use, disclaimers and limitations of liability governing the use of our Site.
12. YOUR CONSENT
Last updated on 24 January 2021