UK Intis Telecom LTD is a telecommunications company that provides text messaging services to legal entities and individuals through the URL intistele.com (which, together with its sub-domains, content and services, is the “Site”). Our Service allows the creation of text messages, their management and dispatch to individual recipients (MT Messaging), along with the receipt and management of text messages sent from handsets (MO Messaging). We can also help you with our number lookup service, which provides mobile network information about subscribers via HLR (Home Location Register).
2. CREATING AN ACCOUNT
We may refuse Service if we find out that the personal information provided during registration is false and/or you do not meet the requirements.
The Term begins when you sign up for an Account (“Account”) and continues for as long as you use the Service. Clicking the button and entering your username means that you’ve officially “signed” the Terms. If you register with us and do so on behalf of a company or other entity, you represent and guarantee that you have the authority to accept these Terms on their behalf.
4. CLOSING/SUSPENDING AN ACCOUNT
You may terminate this Agreement at any time by emailing us at email@example.com or by sending a message to the support team via your Account. In this case we will block your Account and refund your balance if it is more than 5 GBP, as stated in our Refund Policy. We may terminate or suspend this Agreement by prior email notice to you:
- if you provide us with false personal information and/or you are under 18 (eighteen) years old;
- if you fail to pay money that you owe us;
- if we are required to do so by law or if we believe that you are breaking or may break any applicable law or regulations;
- if you fail to comply with the Terms;
- for scheduled downtime to allow us making modifications to any service or conducting maintenance;
- if we cannot deliver you the Service due to circumstances beyond our control
Please note that we will not refund or reimburse you any money remaining in your Account if we terminate the Agreement because of your violation of applicable laws and regulations or your material breach of this Agreement.
5. CHANGES IN TERMS
6. ACCOUNT CREDENTIALS
You are responsible for all the activity on your account, and for keeping your password confidential. If you find out that your account has been used without your permission, you should report this immediately to firstname.lastname@example.org
Intis Telecom also recommends you change your password at least once every 3 (three) months for security reasons.
We don’t charge you a subscription fee. You will pay only for:
- the messages you have sent – Mobile Terminated (MT) Messaging;
- the acquired short and long codes – if you use Mobile Originated (MO) Messaging;
- the sender ID registration if applicable, according to mobile operators’ requirements;
- HLR (Home Location Register) requests.
7.1. MT MESSAGING/HLR REQUEST
We charge for the messages and/or HLR requests sent from your Account and subaccounts (if there are any) according to the prevailing price list available in your Account.
We may change these prices at any time. When prices change, we issue an immediate price change notification to the email address specified in your Account contact information.
Please note that one message may consist of several SMS segments that are reassembled into a single long text message by the recipient handset. The price is set for each SMS segment as for a separate message.
We charge for each message sent, whether it is delivered or not, because most delivery failures are for reasons beyond our control. However, we will refund you in cases where the failure has been confirmed to be due to the mobile operator’s manifest error, as set out in our Refund Policy.
7.2. PREPAID PAYMENT MODEL
Unless you have signed a Service Addendum, you will be a prepaid customer. That means you must top up your Account balance before using the Service to ensure you have sufficient credit available within your account.
You can transfer us money via the payment processing systems listed in your Account, such as PayPal or Skrill. Using such systems, your Account can be topped up rapidly within just a few minutes. We are not liable for any losses or damages suffered due to the use of these electronic payment systems. You should contact the support team of the electronic payment system if you cannot make a payment or your payment has failed.
You can also request an invoice and make payments to our bank account; in this case we will add the money to your Account balance within several days after we have received the money or proof of payment.
If VAT is applicable, it will be added to the invoices at the relevant rate.
Both UK Intis Telecom LTD and you bear the costs imposed by our own banks when making and receiving payments under the Agreement.
7.3. POSTPAID MODEL
We may sign a Service Addendum with some of our customers and switch to a postpaid model. In these situations we set a credit limit for the customer account prior to them being able to use it.
The billing period is 1 (one) calendar month, unless otherwise stated in the Service Addendum.
We will calculate the amount spent for the billing period by referencing the data recorded or logged by us and not by that recorded or logged by you.
Our invoice is final and binding on you. Should you do not agree with the invoice, you may dispute it within ten (10) calendar days of the invoice date. If a dispute is not raised within this timeframe, we consider the invoice to be correct and final and you will be liable for the full invoice amount.
If VAT is applicable it will be added to the invoices at the relevant rate.
Both UK Intis Telecom LTD and you bear the costs imposed by their own banks when making and receiving payments under the Agreement.
You must pay the invoice within ten (10) calendar days after the day of its sending. If you fail to pay us the invoice by the due date, we may charge you a late penalty on the amount overdue for each day it is overdue until it is paid, equal to the lesser of: (i) the maximum legally permissible interest rate, or (ii) an interest rate of five percent (5%).
If you have less than fifty (50) GBP of credit for the billing period, you will pay the debt at the end of the second billing period within the first ten (10) days of the next billing period using a payment method agreed with UK Intis Telecom LTD. You will be liable for any charges that may arise from using the agreed payment method.
7.4. MOBILE ORIGINATED (MO) MESSAGING
If you would like to use MO messaging, you need to rent a long or a short code (“Number”) for it. If we allocate you a Number but please note that you do not own that Number and you do not have a right to retain it indefinitely.
You pay for the Number each billing period. This can be one calendar month or the equivalent charge relating to a period of between 28 (twenty-eight) and 31 (thirty-one) days from the day of acquisition.
We will send you an invoice before the start of a billing period, depending on the day of your request.
The invoice must be paid within three (3) calendar days using the payment method agreed with UK Intis Telecom LTD. The customer will pay any charges that may arise from using the agreed payment method.
The Number will be available on the first day of the billing period after UK Intis Telecom LTD receives the money in its account or proof of payment.
UK Intis Telecom LTD works only in GBP, EUR or USD. We are not responsible for any currency exchange rate fluctuations or charges.
The currency set for your account during registration cannot be changed afterwards.
7.6. NO WAIVER
If we omit or delay invoicing any sum, we reserve the right to issue an invoice to you at a later date and for which you remain liable and must pay.
8.0 MESSAGING COMPLIANCE RULES
Make sure you have the prior consent of subscribers and comply with all applicable laws and regulations whilst using the Services.
You undertake that you will not use our Service for any illegal, immoral or improper purpose or in any manner which contravenes applicable laws and codes, the regulatory requirements of the appropriate jurisdiction or mobile operator requirements as they exist and as they change over time.
You may check the types of messages we consider illegal or immoral or potentially illegal or immoral in our Anti-Spam Policy.
If you violate such laws and regulations, we may immediately suspend the Agreement, either temporarily or permanently. It may also be terminated without prejudice to any damages that you may be entitled to claim.
As UK Intis Telecom LTD ’s Service is available across multiple territories and jurisdictions, you must consider where:
(i) you use the Service;
(ii) your use of the Service has an impact.
You will under no circumstances send unsolicited traffic from the Account or using the Site. In order to send text messages, you must have the prior paper, electronic or audio consent of each subscriber that must be provided to UK Intis Telecom LTD when requested.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
You are the only one who is responsible for your text messages content, list of recipients and Account activity. You may contact us if you need more information about applicable regulations at email@example.com.
We don’t modify the content of text messages sent or received through our Site or the selection of the phone numbers of the recipients. We are therefore not liable for any content transmitted and full responsibility for content will rest on you.
You will also be responsible for answering and defending any complaints that we receive from any relevant regulatory body resulting from your use of any of our Services. We will forward any complaints to you as soon as practical. You must follow the applicable complaints procedures and respond to each complaint within the timeframes specified by the relevant regulatory body and must forward a copy of your response to us immediately. You will be liable for any fines or penalties imposed by any regulatory body on you or us or any of our associated companies, due to your contravention of these Terms.
9.1 LOSS OF REVENUE
We will not be liable to you for any direct or indirect loss or damage due to any failure, degradation or interruption of Service in its network or any other network or connection involved in the provision of the Services unless otherwise provided by law or as expressly stated in this Agreement.
Neither UK Intis Telecom LTD nor you will be liable to the other party in contract or otherwise for consequential, indirect or special damage, including but not limited to loss of revenue, business, contracts, anticipated savings, profits, data or goodwill.
You may contact our support team
- by sending an email to firstname.lastname@example.org;
- by contacting us through your online Account with us;
- or by leaving an offline message on the Site.
We will deal with your enquiry within 24 (twenty-four) hours of receiving it.
Please note that you can also check your question in the ‘FAQ’ section on the Site or view our ‘Account Manual’ and ‘API Guideline’ that is available in the ‘API’ tab in the Account.
11. SMS PLATFORM MODIFICATION
We may make adjustments and modifications in our SMS platform (the server, hardware, software and other equipment that UK Intis Telecom LTD uses in connection with performance of the Services) at our sole discretion. All such adjustments and modifications are free of charge and are implemented with or without prior notification to you.
12.1. INTERCEPTION AND DISCLOSURE
We may intercept and disclose any data submitted to our systems in order to protect our property rights, the efficient operation of our systems or to comply with requests from competent authorities or court orders, or to compile, analyse and publish statistical data. You agree that, subject to applicable laws, we may intercept, filter, lock, read, delete, disclose, and use data submitted to our systems or Site.
We scan text messages for trigger words according to our Anti-Spam Policy, so sometimes your messages may be stored in Intis Telecom’s moderation queue or may be rejected immediately even if the content is not illegal and complies with all applicable laws and regulations. If this happens, please contact us at email@example.com or contact the support team through your online Account, so we can make appropriate adjustments for your particular case.
13. TEST ACCOUNTS
We may make an Account available to you for the testing of our Services at our discretion. These Terms will govern your use and access to such test Accounts and test Services. You will ensure that you use the test Account and test Services only for testing and not for a commercial purpose. A “commercial purpose” means you intend to use, sell, license, rent, or otherwise exploit content for commercial use, in any way.
The fees for such test Accounts and test Services will be as determined by us and subject to change at any time. You agree that we can withdraw such test Accounts and test Services at any time, with or without notice to you.
14. FORCE MAJEURE
We will not be held liable for any delays or failures in performance of any part of the Service, from any cause beyond our control. This includes, but is not limited to, acts of God, changes to law or regulations, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, zombie apocalypse, floods, strikes, power blackouts, volcanic activity, unusually severe weather conditions, and the acts of hackers or third-party internet service providers.
15. INTELLECTUAL PROPERTY
UK Intis Telecom LTD ’s Services are legally protected in various ways, including copyrights, trademarks, service marks, patents, trade secrets, and other rights and laws. You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Site. You also agree not to change, translate, or otherwise create derivative works of the Service.
UK Intis Telecom LTD grants you a license to reproduce content from the Services for personal use only. This license covers both UK Intis Telecom LTD’s own protected content and user-generated content on the Site. This license is worldwide, non-exclusive, non-sublicensable, and non-transferable.
If you want to use, reproduce, modify, distribute, or store any of this content for a Commercial Purpose, you need prior written permission from UK Intis Telecom LTD or the relevant copyright holder.
Even if this Agreement is terminated, the following sections will continue to apply: INTELLECTUAL PROPERTY, DISCLAIMERS AND LIMITATION OF LIABILITY, MESSAGING COMPLIANCE RULES, SEVERABILITY, ENTIRE AGREEMENT, INTERPRETATION, DISPUTE RESOLUTION AND GOVERNING LAW.
If a section of this Agreement is proved to be unenforceable, then that section will be removed or edited as little as necessary so the rest of the Terms remain valid.
Any headers and sidebar text are provided only to make this Agreement easier to read and understand. The fact that we wrote these Terms will not affect the way this Agreement is interpreted.
19. ENTIRE AGREEMENT
Where there is a conflict between these Terms and a Service Addendum, the Service Addendum will take precedence.
20. DISPUTE RESOLUTION AND GOVERNING LAW
Before resorting to court action, UK Intis Telecom LTD encourages you to contact us directly with any issues you may have. In the unfortunate situation where legal action does arise, these Terms will be governed by the laws of Great Britain.
You agree that all disputes between you and UK Intis Telecom LTD arising out of or relating to these Terms, or your use or non-use of any of the Services will finally be settled by arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce. The place of arbitration will be London.