FAQ: General questions

General questions regarding our SMS services and features of WEB platform, SMPP and HTTP API.

Do you provide an incoming messages service? What should I do to start using it?

We do provide this service. To use it you should sign an Additional Agreement and send the original to our legal address: Kalvariju g. 143-316, LT-08221 Vilnius, – and email a scanned copy to sales@intistele.com.

For more information, please email us at sales@intistele.com.

How long does it take to deliver a message?

If the subscriber’s phone is within network coverage, it’s working properly and there are no troubles with cellular communication and signal reception, it takes from 20 seconds to 3 minutes to deliver the message.

Are there any limits to the amounts of SMS messages I can send per day?

No. There are no limits. You may send as many messages as you pay for as long as it does not violate our Anti-SPAM Policy.

How do I upload my contacts?

You may upload your contacts in two ways; from an xls file or manually.

I own a website and I would like to provide text messaging services. Can you help me?

Yes, sure. You may always email us at support@intistele.com with a description of your problem. We have accumulated a great experience of site integration and we will try to find the best solution for your business.

Does Intis Telecom provide us with a list of phone numbers that we can add to our list?

No. Intis Telecom had a strict opt-in subscription policy. The contact information you are approved to upload must consist of your own customer list. In other words, only people who have voluntarily opted in can be a part of your distribution list.

Does Intis Telecom provide a support team we can talk to if we have any questions about your products and services?

Does Intis Telecom provide a support team we can talk to if we have any questions about your products and services?Absolutely! Our qualified technical support staff will help you with any questions and difficulties you have. You can contact us by skype, email or phone (see the ‘Contact’ page), or alternatively, leave your message on our website and we will respond to you in a short time.

Can I use my account to send bulk messages? Can I send a single message?

The answer to both these questions is yes. Actually it doesn’t matter how many recipients you have, the important thing is that you must have explicit consent from the clients to receive such information on the phone and it must conform with our Privacy Policy

Can you guarantee delivery of every text message that I send?

No, because it depends on many other factors we cannot influence. See also Why do some messages fail?

Can I send messages to other countries? What operators do you deliver messages to?

We deliver messages to most GSM operators worldwide.

What kind of messages can I send using the Intis Telecom platform?

You can send a text message (SMS), a link to an internet resource (WAP push) or contact information (vCard).

What is the advantage of using text messages?

Nowadays sending text messages is one of the most efficient ways of informing large groups of people. With their help you can effectively let your customers know about current issues and promote new services; notify employees about corporate news and liaise with partners for cooperation and new business ventures!

It is quick, inexpensive and really effective!

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